Cancellations and Refunds Policy

7-Day Money-Back Guarantee: We offer a 7-day money-back guarantee for new subscriptions. If you're not satisfied with our service within 7 days of purchase, you may request a full refund.

Technical Issues: If you experience technical issues that prevent you from accessing our services, you may be eligible for a refund or service extension.

Service Unavailability: If our service is unavailable for more than 24 hours due to our technical issues, you may be eligible for a refund or service extension.

The following services are non-refundable:

• Individual mock tests that have been completed or accessed
• Subscriptions that have been used for more than 7 days
• Services purchased during promotional periods (unless specified otherwise)
• Gift cards or promotional credits
• Services where the user has violated our terms of service

Auto-Renewal Cancellation: You can cancel your subscription at any time to prevent future charges. Cancellation will take effect at the end of your current billing period.

Immediate Cancellation: If you cancel immediately, you will retain access to the service until the end of your current billing period.

No Partial Refunds: We do not provide partial refunds for unused portions of subscription periods.

To request a refund, please follow these steps:

1. Contact our support team at support@bandladder.com
2. Include your order number or transaction ID
3. Provide a detailed reason for your refund request
4. Include any relevant screenshots or documentation

Response Time: We will review your request and respond within 3-5 business days.

Processing Time: Approved refunds are typically processed within 5-10 business days.

Payment Method: Refunds will be issued to the original payment method used for the purchase.

Bank Processing: Depending on your bank, it may take an additional 3-5 business days for the refund to appear in your account.

Refund Confirmation: You will receive an email confirmation once your refund has been processed.

Alternative to Refunds: In some cases, we may offer service extensions instead of refunds, particularly for technical issues.

Extension Duration: Service extensions are typically equal to the duration of the service interruption.

User Choice: You may choose between a refund or service extension, depending on the circumstances.

Internal Resolution: We encourage customers to contact us first to resolve any issues before initiating chargebacks or disputes.

Documentation: We maintain detailed records of all transactions and service usage to assist in dispute resolution.

Fair Process: All refund requests are reviewed fairly and consistently based on our policy and the specific circumstances.

Force Majeure: In cases of force majeure (natural disasters, government actions, etc.), refund policies may be adjusted accordingly.

Legal Requirements: We comply with all applicable laws regarding refunds and consumer protection.

Promotional Offers: Special refund terms may apply to promotional offers and will be clearly stated at the time of purchase.