Written byFizza Butool ZaidiIELTS teacher for 10+ years, PTE for 5Updated 30 October 2026
What staff can and cannot do
IDP expert Jess Christie's answer: if you do not understand the instructions or are having trouble navigating the test platform, you can ask the test-day staff for help; they will not answer questions or help with the actual questions, for example if you are unsure what a word means (IDP).
| You ask | Will staff help? |
|---|---|
| How do I move to the next question? | Yes |
| I do not understand the task instructions | Yes, the instructions |
| I cannot work the test platform | Yes |
| What does this word mean? | No |
| Is my answer right? | No |
Help on screen
IDP says IELTS on computer has a Help button that describes question types and how the test works, and a Settings option to change things such as font size (IDP, IDP). You can try the interface in advance: an IDP expert points to the practice tests on ielts.org (IDP Community).
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Raise problems at once
ielts.org tells test takers to listen to the supervisor, follow their instructions and read the instructions before answering (ielts.org). If the sound or equipment fails, raise your hand straight away; in Listening the recording is played once only (ielts.org).
Frequently asked questions
Can the invigilator explain a word in IELTS?+
No. IDP says staff cannot help with what a word means.
Can I ask for help with the computer during IELTS?+
Yes. IDP says staff can help you navigate the test platform.
Is there a Help button in IELTS on computer?+
Yes. IDP says it describes question types and how the test works.
What if my headphones stop working in Listening?+
Raise your hand at once. The recording is played only once.
Keep reading
Related
- IELTS test day rules
- Can you change answers in IELTS on computer?
- IELTS Listening: headphones or speakers?
- All 3112 guides
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