Formal complaint letter to supermarket manager regarding accident

Dear Manager,

I am writing to formally report an incident that occurred at your Greenleaf Supermarket branch on High Street yesterday afternoon. I am a regular customer who visits your store weekly.

While walking down the aisle containing cleaning products at approximately 2:00 PM, I slipped on a pool of clear liquid that had leaked onto the floor. There were no warning signs or cordons in place to alert shoppers to the hazard. Consequently, I fell heavily onto my right side, resulting in a painful bruise on my hip and a torn pair of trousers. Although I did not require an ambulance, the experience was distressing and physically uncomfortable.

To prevent such accidents in the future, I suggest that staff conduct more frequent floor inspections, particularly in areas where liquids are stocked. Additionally, placing immediate signage near any spillages is essential to ensure customer safety. I trust you will investigate this matter to prevent others from suffering a similar fall.

I look forward to your response regarding how you intend to address this safety oversight.

Yours faithfully,

Jonathan Miller