Read and listen to the situation below. You have 10 seconds to prepare (20 in PTE Core), then 40 seconds to say what you would say. Answer as fully as you can.
You are calling your broadband provider's customer support line. You notice that your latest monthly bill includes an unexpected charge for premium channels that you never ordered. You want the fee removed and a revised statement sent. What would you say to the customer service agent?
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Read and listen to the situation below. You have 10 seconds to prepare (20 in PTE Core), then 40 seconds to say what you would say. Answer as fully as you can.
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You are calling the university accommodation office. A technician is scheduled to repair your heating this Thursday morning, but you have a mandatory lab exam at that time. You need to reschedule the visit for Friday afternoon instead. What would you say to the housing officer?
You ordered an academic textbook for your seminar next week, but it arrived today with water damage and several torn pages. You are calling the online bookstore's helpline to request an urgent replacement before your Monday class. What would you say to the helpline representative?
You booked a group study room at the university library for tomorrow at two o'clock. However, your project partner is unwell and cannot attend. You are calling the library helpdesk to cancel the reservation so another group can use it. What would you say to the librarian?
You are calling a furniture retailer's support desk. A desk you ordered was guaranteed to arrive between nine and twelve this morning, but it is now two in the afternoon and nothing has arrived. You need an immediate update on the driver's location. What would you say to the agent?
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