Read and listen to the situation below. You have 10 seconds to prepare (20 in PTE Core), then 40 seconds to say what you would say. Answer as fully as you can.
You bought a required course textbook from the campus bookshop yesterday, but several pages are torn inside. You need an undamaged replacement before your seminar on Thursday, but you misplaced the paper receipt. You speak to the shop assistant. What would you say?
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Read and listen to the situation below. You have 10 seconds to prepare (20 in PTE Core), then 40 seconds to say what you would say. Answer as fully as you can.
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You ordered a wireless keyboard online for your home office, but the parcel you received today contains an incorrect item. You must post the wrong item back and request a full refund, as you already purchased an alternative locally. You phone customer services. What would you say?
You borrowed a digital multimeter from your department technician for a practical assignment. You finished testing earlier than expected, but the device displayed an intermittent error code during use. You want to return the equipment today and explain the fault. What would you say to the technician?
You organised a student society event and returned unused catering supplies to the local wholesaler last Monday. The manager promised a refund within five working days, but the money has not appeared in your society account. You visit the store manager. What would you say?
Your classmate bought a faulty laptop from an electronics retailer two weeks ago. The shop refused a refund, claiming the return window is only seven days. Your classmate asks for your advice on statutory consumer rights. What would you say to your classmate?
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