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Read the situation below and write an email in response. You have 9 minutes. You should write 80–120 words.

You are leading a student study group preparing for end-of-term exams. You want to organise a weekly workshop applying spaced retrieval techniques instead of cramming sessions. Write an email to the study skills coordinator at your campus library to request a dedicated room and support materials.

Explain why your group wants to use spaced retrieval methods.
Request a regular quiet room booking for the sessions.
Ask about obtaining study planner templates and stationery.

Your answer

0 words · target 50–120 · 9 minutes in the test · spell-check is off, as in the test

Questions 2–3

Read the situation below and write an email in response. You have 9 minutes. You should write 80–120 words.

Read them here; log in to answer and check them.

Software Navigation Feedback

You work at a digital services company that recently launched a new internal database. Several colleagues have experienced confusion because the menu layouts do not match typical user expectations or standard mental models. Write an email to the software project manager to report these cognitive usability issues.

Describe the difficulties team members are facing with the layout.
Explain how these design issues affect daily productivity.
Propose a brief user feedback session to redesign the interface.

Shift Rotation and Alertness

You work in a 24-hour customer support centre where consecutive night shifts are causing severe cognitive fatigue among staff. You believe adjusting the rotation schedule will improve staff alertness and reduce decision errors. Write an email to your operations supervisor regarding this issue.

Outline how current shift patterns cause cognitive fatigue.
Suggest an alternative schedule to allow adequate rest periods.
Recommend monitoring error rates after introducing the new roster.

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