Community Digital Literacy Workshop

Free to try, no login

Read the situation below and write an email in response. You have 9 minutes. You should write 80–120 words.

You volunteer at a local community centre that has just launched a digital skills programme to help older residents use smartphone banking and public services safely. You noticed that many attendees struggle with two-factor authentication and passwords. Write an email to the programme coordinator, Ms Evans.

Explain the main difficulty participants are experiencing with account security features.
Suggest introducing a printed step-by-step guide for future sessions.
Ask if you can run a short practice demonstration next week.

Your answer

0 words · target 50–120 · 9 minutes in the test · spell-check is off, as in the test

Questions 2–3

Read the situation below and write an email in response. You have 9 minutes. You should write 80–120 words.

Read them here; log in to answer and check them.

Workplace Activity Tracking Software

Your company recently installed automated activity tracking software on all employee laptops. You and your colleagues have concerns regarding personal privacy during lunch breaks and how the recorded data will be evaluated. Write an email to your department manager, Mr Harrison.

Describe the team's primary concerns regarding the new tracking software.
Request a team meeting to discuss data privacy policies.
Propose establishing clear guidelines on when the software is active.

Online Examination System Malfunction

You recently sat a timed university exam using automated digital proctoring software. During the test, the webcam monitoring system froze repeatedly, causing your submission to be flagged as incomplete. Write an email to the university examinations officer.

Explain the technical problem you encountered during the online exam.
Outline how the disruption affected your final test submission.
Ask for an opportunity to resit the assessment without penalty.

Want to answer the other 2?

Log in to practise Write Email in the BandLadder app: the full question bank, instant scoring the way Pearson marks it, and answer explanations.

Ready for the whole test?

Take a full PTE mock with every question type, the real timings and a score on Pearson's 10–90 scale the moment you finish.

Try a free PTE mock →

Keep practising

More Write Email sets

Practise every PTE question type

✓Full question bank for every type
✓Instant scoring, marked the way Pearson does
✓BandLadder AI scoring for speaking and writing

Practise in the app

Free account · no card

© 2026 BandLadder. Written and checked by the BandLadder team. You may quote or cite this page with credit to BandLadder and a link to it; republishing it in full needs our written permission. Content use policy