Eye contact: questions and Band 8 answers

Yes, I generally try to, as I think it shows you're paying attention. For instance, when I'm catching up with my flatmate after work, I always look directly at him so he knows I'm truly listening, rather than glancing down at my mobile phone.

To be honest, it can be a bit off-putting. It often makes me feel like they're disinterested or perhaps hiding something. Just the other day, a shop assistant barely looked up while serving me, which felt quite dismissive, though maybe she was just having a rough day.

Definitely, especially during heated arguments or when receiving tough feedback. If my manager is pointing out a mistake I've made, holding their gaze can feel quite intense, so I tend to look away momentarily to gather my thoughts.

Not really, no. I was dreadfully shy as a child, so whenever adults spoke to me, I'd usually stare at the floor or fidget with my jumper. It wasn't until secondary school, when I joined the debating club, that I gained the confidence to look people in the eye.

I’d say it's vital. Maintaining steady eye contact conveys confidence and sincerity. When I interviewed for my current role in Manchester, making sure I engaged with each interviewer visually definitely helped break the ice and build a good rapport with the panel.