Willow Rod Supply Issue

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Read the situation below and write an email in response. You have 9 minutes. You should write 80–120 words.

You recently ordered a batch of prepared willow rods and weaving tools from a specialised craft supplier for an upcoming weekend workshop you are teaching. However, the parcel has arrived late and several bundles of willow are dried out and unusable. Write an email to the customer support manager of the supply company.

Explain the problem with the delivered willow rods.
Describe how this issue impacts your scheduled workshop.
Request an urgent replacement or a refund for the damaged materials.

Your answer

0 words · target 50–120 · 9 minutes in the test · spell-check is off, as in the test

Questions 2–3

Read the situation below and write an email in response. You have 9 minutes. You should write 80–120 words.

Read them here; log in to answer and check them.

Craft Centre Exhibition Setup

You are organising a weekend exhibition of traditional coiled and twined baskets at your local community arts centre. You need to finalise the venue arrangements before the display opens to the public next week. Write an email to the centre's facility manager.

Outline the space and display tables required for the woven exhibits.
Ask about access times for setting up the display on Friday evening.
Suggest a suitable location near the entrance for a live weaving demonstration.

Bespoke Hamper Commission

You are a basketmaker who produces handcrafted cane and rush storage containers. A regular customer has sent you an enquiry asking for a custom-made picnic hamper with insulated compartments and leather fittings. Write an email to the customer to discuss the project.

Confirm your availability to take on the custom hamper project.
Explain the estimated timeframe and material costs involved.
Propose a brief phone call to finalise the exact design measurements.

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