Written byFizza Butool ZaidiIELTS teacher for 10+ years, PTE for 5Updated 30 October 2026
Fixes for common sign-in problems
From Pearson's account help page:
| Problem | What to do |
|---|---|
| Forgotten password | On the myPTE sign-in screen, select 'Forgotten your username or password?' and follow the reset link |
| Forgotten username | Submit the Customer Support form; have your security questions ready |
| Two myPTE accounts | Contact Pearson through the form to merge them; you cannot book until this is done |
| Site will not load properly | Use a current Chrome, Edge, Safari or Firefox; Internet Explorer 10 and below is not supported |
| Scored practice test login | Use the reset options on the practice test sign-in pages, then the online help form |
Do not create a second account
Pearson allows one myPTE account per person for security reasons. If you create two by accident, they must be merged before you can book, which may delay your booking (booking help).
The retake policy adds that creating a new account to get round its rules delays the release of future scores and may breach the malpractice policy.
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Keep your login to yourself
Pearson says an authorised agent can help you book but should never need direct access to your myPTE login details (booking help). Reset your password if anyone else has had your login.
Pearson updates its policies from time to time. Check the linked page before you act. This guide is general information, not official PTE advice.
Frequently asked questions
How do I reset my PTE password?+
On the myPTE sign-in screen, choose 'Forgotten your username or password?' and follow the emailed reset link.
I forgot my myPTE username. What now?+
Submit Pearson's Customer Support form. Pearson verifies your identity first, so have your security questions ready.
Can I just make a new myPTE account?+
No. Pearson allows one account per person, and duplicates must be merged before you can book.
Should I give my myPTE login to an agent?+
No. Pearson says an authorised agent should never need direct access to your login details.
Keep reading
Related
Guide updated on 30 October 2026. Individual prices and policies may have earlier observation dates. Confirm current details on the linked official pages before you book or apply.
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