Why haven't I received my PTE booking confirmation?

Pearson's payment policy says a declined payment cancels the test appointment, and so does a payment later cancelled or charged back by your bank. Pearson also rejects payments made in the wrong currency: you pay in the currency of the country where you will sit the test (booking help).

If you have two myPTE accounts, Pearson must merge them before you can book. See how to book PTE for the full booking steps.

The Test Taker Handbook tells you to check every detail in the confirmation email. Your name, date of birth, gender and citizenship must match your ID exactly. If they do not, submit the Customer Support form at least three working days before the test (booking help).

Pearson updates its policies from time to time. Check the linked page before you act. This guide is general information, not official PTE advice.