Written byFizza Butool ZaidiIELTS teacher for 10+ years, PTE for 5Updated 30 October 2026
Pick the right route
Pearson's complaints page points score problems to the Scoring help centre, because a different team handles them. Use this table to find the route for your problem.
| Problem | Route | Key rule |
|---|---|---|
| Test centre, booking or service | Complaints form | Have your Registration ID ready |
| Score not received after 5 working days | Scoring help centre form | Check spam first |
| You disagree with your score | Rescore by phone | US$160, within 14 calendar days of the score |
| A recording fault hurt your speaking | Technical review by phone | US$50, within 15 business days of results |
| Score revoked or account banned | Appeal via customer service form | Within 15 business days; Stage One US$120 |
| You saw or were offered cheating | Test Security form | Malpractice policy |
What happens after you complain
Pearson passes the complaint to the team best placed to resolve it and contacts you, usually by email but sometimes by phone. It aims to respond within 10 working days, longer if you write by post. If it needs more time, it says it will update you after 10 days (Pearson).
For PTE Academic UKVI, a Secure English Language Test, you can also write to: Pearson PTE Complaints, 14 The Quays, Salford Quays, Manchester, M50 3BF.
Rescore, technical review and appeal rules are on Pearson's rescore policy and appeals policy pages.
Know your target? Check where you stand
Take a free AI-scored PTE mock and see your score per skill before you book the real test. Free account, no card.
Take a free mock →Practise before you book: free PTE mock test, PTE predictions, PTE Core practice test and PTE to IELTS converter.
Escalating to Ofqual
Pearson says PTE Academic and PTE Home are regulated by Ofqual. If you have made a formal complaint and are not satisfied with the outcome, you can complain to Ofqual, which only reviews cases where Pearson has already given an outcome (Pearson).
Ofqual looks at whether Pearson followed its published procedures. It cannot check the accuracy of a test result; that is only reviewed through Pearson's rescore and appeals processes.
Pearson updates its policies from time to time. Check the linked page before you act. This guide is general information, not official PTE advice.
Frequently asked questions
How long does Pearson take to answer a PTE complaint?+
It aims to respond within 10 working days, and longer for postal complaints. If it needs more time it updates you after 10 days.
Can I complain about my PTE score?+
Use the Scoring help centre, a rescore or a technical review. Pearson routes score complaints there rather than through the general complaints form.
Can I complain to Ofqual about PTE?+
Yes, for PTE Academic and PTE Home, once you have a complaint outcome from Pearson. Ofqual cannot re-mark a test.
Where do I post a PTE Academic UKVI complaint?+
Pearson PTE Complaints, 14 The Quays, Salford Quays, Manchester, M50 3BF.
What do I need before complaining about a PTE test?+
Your Registration ID, which is on your booking confirmation and your Score Report.
Keep reading
Related
- PTE rescore
- PTE score delayed
- How to contact PTE customer support
- Booking PTE through an agent
- All 3112 guides
Guide updated on 30 October 2026. Individual prices and policies may have earlier observation dates. Confirm current details on the linked official pages before you book or apply.
© 2026 BandLadder. Written and checked by the BandLadder team. You may quote or cite this page with credit to BandLadder and a link to it; republishing it in full needs our written permission. Content use policy