Written byFizza Butool ZaidiIELTS teacher for 10+ years, PTE for 5Updated 30 October 2026
Which channel for which request
From Pearson's help centre, scoring help, booking help, rescore policy, appeals policy and retake policy:
| Request | Channel | Deadline or timing |
|---|---|---|
| Rescore | Phone; payment by phone only | Within 14 calendar days of your score |
| Technical review | Phone | Within 15 business days of your results |
| Score email received but report not showing | Form (fastest) | If still missing after 24 hours |
| No score after 5 working days | Form | Check spam and myPTE first |
| Name differs from your ID | Form | At least 3 working days before the test |
| Forgotten username or duplicate accounts | Form | Before you book |
| Appeal | Form, then pay by phone within 48 hours | Within 15 business days of the decision |
| Booking a test | Online or by phone through a call centre | Up to 6 months ahead |
Getting a faster answer
For a score report that will not display, Pearson says the form is the fastest route because a designated team handles it, and phone or live chat delays the enquiry reaching that team (scoring help).
Have your Registration ID ready; it is on your booking confirmation and your Score Report (Pearson).
Know your target? Check where you stand
Take a free AI-scored PTE mock and see your score per skill before you book the real test. Free account, no card.
Take a free mock →Practise before you book: free PTE mock test, PTE predictions, PTE Core practice test and PTE to IELTS converter.
Complaints and feedback
General complaints go through a separate feedback form, and Pearson aims to reply within 10 working days (complaints policy). See how to make a PTE complaint for escalation to Ofqual.
Pearson updates its policies from time to time. Check the linked page before you act. This guide is general information, not official PTE advice.
Frequently asked questions
Does PTE have live chat?+
Yes. Pearson's help centre has a live chat pop-up in the corner of the screen, alongside a form and local phone numbers.
Can I request a PTE rescore by email?+
No. Pearson says rescores are requested by phone, and the payment can only be processed by phone.
What is the fastest way to fix a PTE score that won't display?+
The Customer Support form. Pearson says phone and chat delay the enquiry reaching the right team.
Can I book PTE by phone?+
Yes. Pearson says you can schedule online through myPTE or by phone through your local Customer Support team.
Keep reading
Related
- How to make a PTE complaint
- PTE rescore
- PTE score delayed
- Change details on your PTE account
- All 3112 guides
Guide updated on 30 October 2026. Individual prices and policies may have earlier observation dates. Confirm current details on the linked official pages before you book or apply.
© 2026 BandLadder. Written and checked by the BandLadder team. You may quote or cite this page with credit to BandLadder and a link to it; republishing it in full needs our written permission. Content use policy