Can I reschedule or cancel my PTE test and get a refund?

Rescheduling is free while it is allowed. Pearson's policy says a fee applies after the 14-day point, but no separate rescheduling fee amount is stated by Pearson. In practice the cost is the part of the test fee you lose by cancelling, plus a new booking at full price. The handbook adds that vouchers can pay a test fee but not a rescheduling fee.

Test fees differ by country and by test. On 4 October 2026 the price finder showed PTE Academic, Academic UKVI and Core at ₹18,900 in India, £230 in the UK and CA$360 in Canada, and PTE Home at ₹15,300, £170 and CA$305.

If illness or a family emergency stops you attending, Pearson may let you reschedule free of charge. Submit the Request Emergency Reschedule form with evidence as soon as you know; the policy says it must be submitted no later than 72 hours after your appointment. Accepting the evidence is at Pearson's discretion, and there is no automatic right to a refund or rebooking (policy).

Pearson does not refund voucher bookings directly; go back to the seller you bought the voucher from. Card payments are refunded to the original card or bank account. If Pearson cancels or reschedules your test, it arranges a refund or a new date or centre (handbook). The PTE Home handbook also says you must arrive at least 30 minutes early; a late arrival is not allowed to sit the test and loses the fee.